Welcome to BCH Camping’s FAQ section! We’re here to help you with any questions about our outdoor gear, shipping policies, and more. Whether you’re preparing for a backcountry adventure or a music festival, we’ve got you covered.
Product Questions
What types of camping equipment do you specialize in?
We specialize in a wide range of high-quality outdoor equipment including:
- Tents (backpacking, blackout, and festival styles)
- Camping furniture and beds
- Portable cooking equipment (Cadac BBQs, camping stoves)
- Lighting solutions (240V, battery-powered)
- Gas refills and accessories
- Backpacking and travel gear
Are your products suitable for international voltage requirements?
Our 240V lighting products are designed for international use. For battery-powered items, we provide clear specifications about compatibility. If you have specific voltage concerns for your destination, our camping specialists can advise – contact us at [email protected].
Do you carry products suitable for group camping?
Absolutely! We offer bulk-friendly options perfect for group outings:
- Multiple camp bed and airbed options
- Large camping furniture sets
- Spacious group tents
- Commercial-sized cooking equipment
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Express Expedition Shipping ($12.95 flat rate)
- 10-15 day delivery via DHL/FedEx
- Real-time tracking
- Ideal for time-sensitive gear
- Free Range Shipping (orders $50+)
- 15-25 day delivery via EMS
- Tracking number provided
- Perfect for bulk orders
Do you ship internationally?
Yes! We ship worldwide from our Bowling Green warehouse, except to some Asian and remote areas. Our team is experienced with international camping regulations and provides customs-friendly documentation, especially important for items like gas canisters or battery-powered gear.
How are fragile items packaged?
We take extra care with all shipments:
- Weather-resistant poly mailers for lightweight items
- Double-wall boxes for fragile camping kitchenware
- Custom foam inserts for premium tents
- Special packaging for gas canisters and BBQs
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery:
- Easy online return authorization
- Pre-paid labels provided for defective items
- Fast refunds to original payment method
- Items must be in original condition
What if I receive a damaged item?
We’re sorry to hear that! Contact us immediately at [email protected] with your order number and photos of the damage. We’ll arrange for a replacement or refund and provide a pre-paid return label if needed.
Payments & Accounts
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Additional Questions
Can you advise on gear for specific destinations?
Our Bowling Green-based camping specialists have extensive knowledge about international camping regulations and can recommend appropriate gear for your destination. Email us at [email protected] with your trip details and we’ll help you select the right equipment.
Do you offer discounts for bulk orders?
Yes! We frequently run promotions like our 70% off deals on airbeds and battery lights. Bulk orders also qualify for our Free Range Shipping. Contact us for custom quotes on large quantity orders.
Still have questions? Our adventure-ready customer service team is happy to help! Email us at [email protected] or call our Bowling Green headquarters. Remember: “The mountains are calling—we’ll make sure your gear arrives before you do.”