Shipping Policy

At BCH Camping, we’re committed to getting your outdoor gear to you efficiently and ensuring you’re completely satisfied with your purchase. Whether you’re preparing for a backpacking adventure or equipping your campsite, we’ve got you covered with straightforward shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to some Asian countries and remote locations.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We stand behind the quality of our camping equipment and want you to be completely satisfied with your purchase. If you’re not happy with your gear, we offer a simple return process.

Return Policy Details

• Return window: 15 days from delivery date
• Condition: Items must be unused and in original packaging
• Proof of purchase: Required for all returns

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened Calor Gas Refill Bottles and Camping Gaz Refill Bottles
• Used camping cookware or items that have been in contact with food
• Personalized or custom-ordered camping equipment
• Items marked as “final sale”

How to Return an Item

1. Contact us within 15 days at [email protected] with your order number and return details
2. We’ll email you a Return Merchandise Authorization (RMA) number and instructions
3. Repackage the item securely in its original packaging
4. Clearly mark the RMA number on the outside of the package
5. Ship your return to:
   BCH Camping Returns
   1108 Crosswind Drive
   Bowling Green, KY 42101
   USA

Refund Process

• Refunds are processed after we receive and inspect your return (typically 3-5 business days)
• Approved refunds will be credited to your original payment method
• Credit card/PayPal refunds typically appear within 5-10 business days
• You’ll receive email confirmation when your refund is issued

Exchanges

To exchange an item for a different size or model:

1. Follow the standard return process above
2. Clearly indicate in your email that you want an exchange and specify the replacement item
3. We’ll process the exchange once we receive your return

Tip: For faster service, place a new order for the desired item while returning the original purchase.

Damaged or Defective Items

If you receive damaged or defective camping gear (tents with flaws, malfunctioning lights, etc.):

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for replacement or refund and provide a prepaid return label if needed

Need Help?

Our camping experts are happy to assist with any shipping or returns questions. Contact us at [email protected] and we’ll help ensure you have the right gear for your outdoor adventures!